Frequently Asked Questions
Everything you need to know about our premium rolling ladders and hardware.
What is the weight capacity of your library ladders?
Our standard rolling library ladders are engineered for safety and durability, supporting a maximum weight capacity of 300 lbs (136 kg) when properly installed.
Do you offer international shipping for ladder kits?
Yes, we ship our hardware kits and ladder components globally. Please note that shipping rates and delivery times vary by destination and do not include local customs duties.
Can the ladder height be customized for my specific shelving?
Absolutely. While we offer standard sizes, we specialize in custom-cut ladders. Simply provide your rail height measurements during checkout to ensure a perfect fit for your space.
What tools are required for installation?
Most installations require a power drill, measuring tape, level, and a screwdriver. Every kit includes a comprehensive step-by-step manual and all necessary mounting screws.
What is your return policy for custom-made ladders?
Standard hardware kits can be returned within 30 days. However, because wood ladders are custom-cut to your specifications, they are non-returnable unless there is a manufacturer defect.
What types of finishes are available for the hardware?
We offer a variety of premium finishes including Matte Black, Satin Nickel, Oil Rubbed Bronze, and Polished Brass to complement your home interior design.