Returns & Exchanges
At Library Ladder Company, we want you to be completely satisfied with your hardware and ladder systems; if an item doesn't meet your expectations, you can return it within 30 days of delivery.
Initiate Your Return
Contact our customer service team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully repackage your items in their original packaging, ensuring all brackets, rollers, and fasteners are included to avoid restocking fees.
Ship the Items
Affix the provided shipping label or use your preferred carrier to send the package back to our distribution center, ensuring the RMA is clearly marked.
Receive Your Refund
Once our warehouse inspects the returned hardware for quality assurance, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing